Knowledge Base

Known Issues

  • Unable to add YouTube videos Updated : Aug 09, 2016

    Updated: 8/9/16 We're currently working to resolve the issue preventing users from adding new YouTube videos to profiles and we expect this to be resolved in t... read more

  • Issues with confirmation email & password reset link Updated : Feb 21, 2016

    Verification email and password reset issues have been resolved as of 2/13/16. To complete registration and re-trgger a verification email you'll need to take ... read more

  • SoundCloud errors Updated : Feb 25, 2016

    Updated 2/24/16 Most issues related to adding tracks from SoundCloud have been resolved. We highly recommend using Google Chrome as your browser when adding or... read more

  • Where's my billing info? Updated : Jan 21, 2015

    In 2015, BandPage Plus was phased out. We now offer all artists using BandPage the same features that were previously available with a Plus subscription. If y... read more

  • My Facebook app says it's installed, but it's not! Updated : Dec 04, 2013

    "When I'm logged into my BandPage account, I go to install BandPage to Facebook and it says that it's already installed! I'm pretty sure I've never installed it... read more

  • Why we don't support Internet Explorer Updated : Feb 11, 2016

    BandPage does not currently support Internet Explorer. This decision was not made lightly, and while we aim to provide a consistent and high-quality user experi... read more

  • Problems connecting to Google Plus Updated : Feb 11, 2016

    ​If you receive an error when attempting to connect to Google+, there are steps you can take to resolve the issue and successfully connect to Google+. 1. Log o... read more

  • My Twitter feed isn't updating! Updated : Dec 30, 2015

    "I have changed my Twitter feed recently, but the old feed is still connected to my BandPage app on Facebook!" This is because you still need to update the Twi... read more

  • SoundCloud tracks won't play or load Updated : Feb 11, 2016

    If your SoundCloud tracks won't play or load on any of your BandPage properties, it could be a result of the following: If you have a free account, you may hav... read more

Don't see what you're looking for?

Email us
Customer service software powered by
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found